The Francophone Health System Navigator (FHSN) is a pilot project that seeks to provide an additional level of support to French-speaking patients and families to improve their navigation and access through the health-care system.
Patient navigators are part of a patient’s support system and offer guidance through the health-care system. Navigators link patients to available resources, information and people best suited to help them improve their health and quality of life.
Who is the Francophone Health System Navigator?
The Francophone Health System Navigator is a registered nurse who works closely with patients, families and other clinicians and community partners to make sure that French-speaking patients have the information and knowledge they need to make the best decisions about their care.
What is the role of the Francophone Health System Navigator?
The Francophone Health System Navigator helps French-speaking individuals and families find the health services they need. The role of the FHSN is to:
- Facilitate access to required health-care services for Francophone clients and their families.
- Orient clients and families to the health-care system in the Eastern Health region.
- Arrange non-urgent interpretation services (oral) for francophone clients.
- Liaise with available internal and external resources in French and coordinate services for individuals and families.
- Facilitate education and information-sharing about health services in French.
Who can access the Francophone Health System Navigator?
Any person who speaks French, or prefers to use French to receive health information and who requires health-care services in the Eastern Health region, can use this service.
Eastern Health health-care providers who require French information for their clients can use this service as well.
Patients from Saint-Pierre-et-Miquelon
Health-care providers with French-speaking patients from Saint-Pierre-et-Miquelon who require services from Eastern Health should continue to contact the Bilingual Services Office at 709-777-8361.
Francophone patients from Saint-Pierre-et-Miquelon should contact Bureau d’interprétariat et d’accompagnement (BIA) of the Fédération des francophones de Terre-Neuve et du Labrador (FFTNL) at 709-800-6190.
How to access this service?
If you or your family speaks French or prefers to receive health information in French, simply contact the Francophone Health System Navigator:
- Email: email@example.com
- Telephone: 709-699-2409
Hours of operation
Tuesdays and Wednesdays, from 8:30 a.m. to 4: 30 p.m.
Thursdays from 8:30 a.m. to 12:00 p.m.
Messages and emails will be returned during these business hours.
Health Sciences Centre
300 Prince Philip Drive
St. John’s, NL, A1B 3V6
In-person visits can be arranged by appointment only.
About this pilot project
The Francophone Health System Navigator is a pilot project, and it is being offered on a part-time basis until March 31, 2023. This service was made possible thanks to the support of Health Canada through the Société Santé en Français in partnership with the Newfoundland and Labrador Francophone Health Network and Eastern Health.