Visiting a health-care facility

We are committed to providing safe, secure and comfortable environments for our clients, patients, residents and their families.

The COVID-19 pandemic has impacted visitor and family presence practices at Eastern Health.

We empathize with all clients, patients, residents and families in all program areas across the organization who have been impacted by visitor and family presence restrictions and/or limitations, during the pandemic. Please know that these measures are in place to protect everyone.

Please see visiting during the COVID-19 pandemic to learn more.

General visiting hours

11 a.m. to 9 p.m.
Monday to Sunday

Due to the specialized nature of some health-care services, visiting hours may not be the same in all facilities or on all units. Please confirm visiting hours with health-care staff for the facility or the unit you are visiting.

The needs of your loved one will be balanced with the needs of other clients, patients, residents and their families and visitors. To support the privacy and safety of all, we ask that you respect and comply with the requests of the health-care team to limit the number of visitors at the bedside to two persons at a time for the benefit of all clients, patients and residents (unless otherwise specified for special circumstances).

Support persons

Eastern Health recognizes that there are many health-care benefits to clients, patients, residents when they have access to the support of their family and friends while in care.

Eastern Health’s Family Presence and General Visitation policy (PDF) enables patients, clients and residents to designate one family member, or other loved one, to provide support to them while they are receiving health care.

Support persons and families are partners in care. Your chosen support person can be present with you in addition to the general visitation hours.

Support persons are chosen by the client or substitute decision-maker to be involved in supporting their health-care needs. They are important partners in care, and can be present with their loved one in addition to the general visitation hours.

Visiting hours for designated support persons

24 hours, seven days a week
Monday to Sunday

Designated support persons are welcome on the units, 24 hours a day, seven days a week; if they wish and in consultation with their loved one’s care team.

Our family presence approach creates a welcoming environment that provides family and caregivers with the opportunity to more fully participate in the care of their family member or loved one.

For more information, please read Family Presence: Your Role in Your Loved One’s Care Brochure (PDF) and please speak with the health-care staff to discuss your family presence plan.

Client and Family-Centred Care

Family Presence is an initiative of Client- and Family-Centred Care (CFCC). If you have any questions, please contact us.

Email: Client.FamilyAdvisors@easternhealth.ca
Telephone: 709-777-6777

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Last updated: 2021-07-23