An interpreter handles spoken language in real-time.
We offer interpretation services for patients, residents, clients or substitute-decision makers who feel more comfortable using a language other than English to speak with their health-care provider.
Our bilingual services office provides navigation and interpretation services in order to support francophone clients and their health providers.
Support is provided through our Indigenous Patient Navigator program, where we can arrange for translation services in Innu-Aimun and Inuktitut if required, to ensure patients and families understand the care provided.
Eastern Health has an agreement with RIO Network, an on-demand service provider that offers immediate phone and video interpretation services, 24 hrs., seven days a week, in over 170 languages.
This service is accessible to Eastern Health health-care providers when caring for patients that require interpretation services.
Interpretation services are available at any touch point throughout Eastern Health.
Visual language interpretation
NLAD Interpreting Services provides Eastern Health with visual language interpretation, including 24-hour hospital emergency services.
This service is coordinated by the health provider in the respective program area where the patient presents.