Support persons and families are essential members and partners of the health-care team. They are partners in care.
Eastern Health’s Family Presence and General Visitation policy (PDF) enables clients to designate one family member, or other loved one, to provide support to them while they are receiving care. Support persons are chosen by the client or substitute decision-maker to be involved in supporting their loved one’s health-care needs. They are an important part of the health-care team, and can be present with their loved one outside of general visitation hours.
Designated support persons are welcome on the units outside of regular visiting hours, 24 hours a day, seven days a week; if they wish and in consultation with their loved one’s care team.
Visiting hours for designated support persons
24 hours, seven days a week
This approach creates a welcoming environment that provides family and caregivers with the opportunity to more fully participate in the care of their family member or loved one.
General visitation hours
General visitation hours are available for family and visitors not specified as the support person.
Due to the specialized nature of some care services, visiting hours may not be the same on all units. Please confirm visiting hours with health-care staff on the unit you are visiting.
The Family Presence and General Visitation policy enables clients to designate one family member, or other loved one, to provide support while they are receiving care. The policy is being implemented in stages, as noted above.
Client and Family-Centred Care
Client- and Family-Centred Care
Telephone: 709-777-6777
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