Food Services
Food services uses quality assurance program that encompasses all applicable local, federal and provincial regulations in order to provide quality food services.
Food services is operated by Compass One Healthcare, a division of Compass Group Canada.
What we do
Food services uses quality assurance program that encompasses all applicable local, federal and provincial regulations in order to provide quality food services.
Our mandate is to provide an efficient, innovative and cost-effective food service operation that produces safe, wholesome products of the highest quality.
The team is continuously ensuring that all relevant legislative requirements for occupational health and safety are implemented and administered to create and maintain a safe working environment.
At Eastern Health, we are committed to providing our patients with quality, balanced and nutritious meals using Steamplicity®.
Food services
Convenience at bedside
With Steamplicity®, patients receive a restaurant-style menu with a choice of entrée, appetizer, dessert and beverage for each meal.
Prior to mealtime, a food service associate visits each patient to take their order. Meal trays are then assembled based on individual requests in a health-care facility’s designated pantry area.
Innovation
Steamplicity® uses an innovative valve control system to cook fresh food under steam pressure to perfection in minutes, locking in all the flavour and nutrients. Both the packaging and valve control release of steam during cooking are the key components in consistently delivering high quality meals.
High satisfaction
Steamplicity® has patient satisfaction rating of over 90 per cent at sites across Canada.
Hospital sites and cuisine centre
- Steamplicity entrees are prepared and packaged at the cuisine centre in a refrigerated environment.
- Steamplicity plates are shipped via refrigerated truck to the receiving sites.
- Patients are offered a restaurant-style menu and meal selections are taken at the bedside about one to two hours before meal service.
- Meals are heated and assembled on trays at the hospital site in Steamplicity pantries and served directly to patients
Patients receiving tray service are located at
- Health Sciences Centre;
- Dr. Leonard A. Miller Centre;
- St. Clare’s Mercy Hospital;
- Waterford Hospital; and the
- Janeway Children’s Health and Rehabilitation Centre.
Long-term care sites
- Food is prepared daily on site using conventional production methods.
- Menus in long-term care are developed using Canada’s Food Guide to Healthy Eating requirements while meeting the residents’ individual nutritional needs and preferences.
- Residents receive meals in a comfortable, home-like dining room or via room tray service.
- Patients in rural sites receive meals via room tray service.