Unfortunately, errors sometimes occur in health care.
If an error occurs in the delivery of care and has:
- reached you or caused you harm; or
- has the potential to cause future harm,
we will disclose this to you and/or a substitute decision maker (SDM) in a supportive and timely fashion.
A disclosure policy (PDF) guides us in how and when we share that information with you and other persons affected, and possibly with the general public.
If you have a concern about your care or a question about disclosure, we want to hear from you. Please contact our Client Relations Office.
Toll Free: 1-877-444-1399