Credit Monitoring & Identity Theft Protection Services

Due to the privacy breach as a result of the October 2021 cyber-attack that impacted health-care information technology (IT) systems across the province, clients, as well as current and former employees, physicians and locums, were offered access to free credit monitoring and identity theft protection services through Equifax Canada. The deadline to register for these services was September 30, 2023.

Through the course of the investigation and review, it has been determined that some personal health information of our clients, and personal information of our current and former employees, physicians and locums was taken during the cyber-attack. At this time, there is no indication the information taken has been misused.

Affected clients, as well as current and former employees, physicians and locums, were offered access to register for credit monitoring and identity theft protection services through Equifax Canada, at no cost to them. Individuals who registered for these services can follow the most appropriate link below to learn more.

» For current and former clients
» For current and former employees, locums and physicians

The registration deadline to avail of these services was September 30, 2023.

NL Health Services is working with Equifax to directly notify applicable individuals that coverage for credit monitoring and identity theft protection services has been extended from two (2) years to five (5) years. This adjustment from 2-year to 5-year coverage ensures that all those individuals impacted by the privacy breach in October 2021, who chose to register for Equifax services prior to the deadline of September 30, 2023, receive the same length of coverage regardless of the type of information they had taken during the cyber-attack.