Credit Monitoring & Identity Theft Protection Services
Due to the privacy breach as a result of the October 2021 cyber-attack that impacted health-care information technology (IT) systems across the province, clients, as well as current and former employees, physicians and locums, are offered access to free credit monitoring and identity theft protection services through Equifax Canada.
Through the course of the ongoing investigation and review, it has been determined that some personal health information of our clients, and personal information of our current and former employees, physicians and locums was taken during the cyber-attack. At this time, there is no indication the information taken has been misused.
| For current and former clients: Please refer to the Public notification of privacy breach of personal health information for more information regarding this privacy breach. | For current and former employees, physicians and locums: Please refer to the Notification of a privacy breach of current and former employee’s personal information for more information regarding this privacy breach. |
Affected clients, as well as current and former employees, physicians and locums, are being offered access to credit monitoring and identity theft protection services through Equifax Canada, at no cost to them. Please follow the most appropriate link below to learn more about the service that is available to you.
» For current and former clients
» For current and former employees, locums and physiciansThe registration deadline to avail of these services is September 30, 2023.
How to enroll: Web portal for clients
Equifax Canada has created a web portal for clients to enroll in these credit monitoring and identity theft protection services and receive an activation code by email before the September 30, 2023 deadline. The activation code received via the web portal is for a period of two (2) years from the date of enrollment.
Please note that this web portal service is only available to residents of Newfoundland and Labrador. If individuals are not residents of Newfoundland and Labrador and have been affected, they are advised to call the provincial toll-free information line at 1-833-718-3021. As well, individuals who are residents of Newfoundland and Labrador may also call the provincial toll-free information line at 1-833-718-3021 to obtain an activation code if they are unable to access the Equifax Canada website.
Please click the link below to access this web portal. Please note that by clicking this link, you will be redirected to an Equifax website.
As always, individuals are encouraged to remain vigilant regarding their financial information. If you notice any unusual activity in any of your accounts or your account statements, please contact your service providers as soon as possible.