IT Systems Outage

In October 2021, a cyber incident impacted critical IT systems supporting health-care providers across Newfoundland and Labrador. Eastern Health has been engaged with the Newfoundland and Labrador Centre for Health Information (NLCHI), along with the Department of Health and Community Services and other regional health authorities, as they worked to restore provincial health-care IT systems and investigate the nature and impact of this incident.

Information about free credit monitoring and identity theft services.

 

Personal information and personal health information

Through the course of the ongoing investigation and review, it was determined that some personal information and personal health information was taken from IT systems used by Eastern Health by an unauthorized party.

Eastern Health takes confidentiality and privacy very seriously and deeply regrets that this has happened. We would like to apologize and provide assurance of our continued commitment to the protection of the privacy of our employees, patients, clients and other members of our community.

Please read the following public notification of privacy breach of personal health information.

Employees and former employees can read the notification of a privacy breach of current and former employee’s personal information.

Further information, including a list of frequently asked questions, is available on the Government of Newfoundland and Labrador website.

If you have any questions about your personal information and personal health information as it relates to this cyber-attack, please contact the toll-free information line at 1-833-718-3021.

Credit monitoring and identity theft protection services

Affected clients, as well as current and former employees, physicians and locums, are offered access to credit monitoring and identity theft protection services through Equifax Canada, at no cost to them. Please follow the most appropriate link below to learn more about the service that is available to you.

» For current and former clients

» For current and former employees, locums and physicians

» Please see full details on the credit monitoring and identity theft protection services.

Updates

We are committed to keeping the public informed about this unanticipated disruption in services. Updates with be provided as information becomes available on this website and on the Eastern Health’s news centre at news.easternhealth.ca/news-advisories/ as well as on social media platforms, Facebook (www.facebook.com/EasternHealthNL)  and Twitter (@EasternHealthNL).

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Last updated: 2022-06-08