Disclosure of errors

Unfortunately, errors sometimes occur in health care.

If an error occurs in the delivery of care and has:

  • reached you or caused you harm; or
  • has the potential to cause future harm,

we will disclose this to you and/or a substitute decision maker (SDM) in a supportive and timely fashion.

A disclosure policy (PDF) guides us in how and when we share that information with you and other persons affected, and possibly with the general public.

If you have a concern about your care or a question about disclosure, we want to hear from you. Please contact our Client Relations Office.

Email: client.relations@easternhealth.ca
Phone: 709-777-6500
Toll Free: 1-877-444-1399

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Last updated: 2021-07-05