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Medical Communications Centre

Dispatch CentreThe Medical Communications Centre (MCC) receives, coordinates and dispatches paramedicine and medical transport resources for the St. John’s Metropolitan Area and for the Provincial Air Ambulance Program. MCC is the first point of contact for those requesting assistance. 
 
The MCC is staffed with Medical Communications Officers (MCOs) who are skilled primary care paramedics that have additional training and are certified in Emergency Medical Dispatch (EMD). EMD is the international standard for ambulance dispatching. With the use of Computer Aided Dispatch (CAD) and the leading technology in emergency dispatch software, MCOs are able to dispatch the closest and most appropriate ambulance based on pertinent questions regarding the condition of the patient. MCOs will dispatch either a primary care or advanced care paramedic unit, based on the patient’s needs. The MCO is the first responder who provides pre-arrival instructions to the caller to aid in the care of the patient, prior to the arrival of paramedics.
 
MCC coordinates over 26,000 patient movements annually, more than 40 per cent of the provincial call volume, as follows:
  • Approximately 23,700 metro paramedic services
  • Approximately 1,600  provincial air ambulance services
  • Approximately 1,400 provincial road ambulance transfers from St. John’s 
  • Approximately 1,600 classified as ‘other’ emergency calls, including 

Contact Us

Emergency service request - 911

Routine road ambulance service request - 709-777-6320

Toll free line for air ambulance service requests - 1-877-709-0505


If you have an inquiry about services provided by the MCC, please contact:

Michelle Breen
Director, Medical Communications Centre
Tel.: 709-777-5955
 
Ian Winter 
Operations Manager, Medical Communications Centre
Tel.: 709-777-1376

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Updated May 8, 2019