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Health Sciences Centre Baby-Friendly Initiative (BFI) Team

Recruitment of Client and Family Advisors

Eastern Health Children and Women's Health Program is recruiting two volunteer client and family advisors for the Health Sciences Centre (HSC) Baby-Friendly Initiative (BFI) Team. 
At Eastern Health, we strive to constantly improve the care our clients receive. Our priority is Client- and Family-Centered Care (CFCC) consisting of health care that is respectful, compassionate and focuses on the client and family needs, values and beliefs. 
To help us achieve this level of care, we are seeking volunteers to become client and family advisors. These individuals will provide a voice that represents all clients and families of clients who have received care and breastfeeding support at the Health Sciences Centre. Advisors will partner with staff and physicians to help improve the quality of care in relation to breastfeeding support for all clients and family members. 
One of the two successful advisor candidates identified for the HSC Baby-Friendly Initiative (BFI) Team will be invited to also join as a core team member for the National Breastfeeding Committee of Canada Baby-Friendly Initiative Quality Improvement Collaborative Project.
Roles and Responsibilities of the Client and Family Advisors for the Health Sciences Centre Baby-Friendly Initiative Team:
  • Share input, experience, skills and/or expertise based on the person's own experience in the health-care system, or their experience with a family member. 
  • Volunteer time to work with staff for either short or long-term projects. 
  • Participate to improve the care of new families.
  • Attend meetings, planned events, learning opportunities or focus groups, as requested. 
  • Support and encourage others to be involved and/or share information from other client and families of Eastern Health to support improvements in care. 
  • Work to improve communication between clients, families and staff. 
Preferred qualifications: 
  • Respectful of others 
  • A good listener 
  • Willing to communicate experience, knowledge and ideas
  • Women’s health experience with Eastern Health in the last five years
  • Patient or family member with breastfeeding experience
  • Knowledge of and willingness to learn about the Baby-Friendly Initiative 
  • Comfortable communicating in a group setting 
  • Able to use personal experience positively
  • Able to look beyond personal experience to see the larger picture 
  • Able to work together with other families and health-care providers 
Term of appointment:
Aug 2019 – Sept 2021, possibility of extension
Commitment of time: 
Two hours per month for meeting time, with personal time as needed to feel prepared. These meetings will be held during regular work-week hours.
This is a volunteer position.
Apply now!
If you feel you meet these criteria and are interested in becoming an advisor with the Children and Women’s Health Program – Health Sciences Centre Bably-Friendly Intiative Team, please visit How to Apply – Client and Family Advisors
If selected for next recruitment phase, two references, a certificate of conduct and an in-depth interview will be required before advisors are appointed to a council. Completed applications should be forwarded to:
Volunteer Resources
300 Prince Philip Drive, Room 2J610
St. John’s, NL  A1B 3V6
Please contact our Client- and Family-Centred Care (CFCC) Office by telephone at 709-777-6777 or email at  
Baby-Friendly Initiative (BFI) Quality Improvement Collaborative Project 
This is one of the two volunteer positions available
The advisor will join a multi-disciplinary health-care team and contribute to design the work plan and implement the actions. The advisor will be a member National Parent Partner Network which is engaging parent partners from 25 participating hospitals. This role will require commitment to both the Health Sciences Centre Baby-Friendly Initiative Team and the BFI Quality Improvement Collaborative Project.
Preferred qualifications:
  • Parent who has birth experience at a Canadian hospital in the past five years; 
  • Parent or family member with exclusive breastfeeding experience;
  • Experience contributing to quality improvement;
  • Knowledge of and willingness to learn about the Baby-Friendly Initiative;
  • Leadership experience supporting a team or project; 
  • Strong written and oral communication skills; 
  • Experience working with or willing to learn about multicultural women’s health;  and 
  • Have training or willing to attend training on cultural safety. 
Term appointment: 
August 2019 to September 2020 (may be renewed for an additional year of the two-year project.) 
Commitment of time: 
  • Two hours per month meeting time, and ad-hoc as action items are implemented. 
  • Attendance at face-to-face workshop(s) in Canada (two days each) in 2019 and 2020. 
  • Attendance at face-to-face workshops in Newfoundland and Labrador, upon return from the National meetings.
Travel, hotel accommodation and expenses to attend workshop(s) will be covered. 


Updated Jul 30, 2019