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Client and Family Advisory Council

Children's Health Services
 
Background
 
At Eastern Health, we strive to constantly improve the care our clients receive. Our priority is client- and family-centred care (CFCC) consisting of health care that is respectful, compassionate and focuses on the client and family needs, values and beliefs. 
 
We’re in the process of establishing a client and family advisory council. 
 
To help Eastern Health achieve this level of care, we are seeking volunteers to become client and family advisors. These individuals will provide a voice that represents all clients and families of clients who have received care within the Children and Women’s Health Program (CWHP) – Children's Health Services at the Janeway Children's Rehabilitation Centre. In CFCC, the word client also refers to patient and resident.
 
The Janeway Children’s Rehabilitation Centre is the pediatric tertiary care center for the province of Newfoundland and Labrador. Our aim is to ensure children and families are recognized as a valuable member of their health-care team. 
 
Roles and Responsibilities of a Client and Family Advisor with the Children and Women’s Health Program - Children's Health Services:
  • Partner with employees and physicians to help improve the quality of care for all clients and family members.
  • Share knowledge, skills and expertise based experience in the health-care system, or their experience with a family member.
  • Attend meetings (about 6 to 8 per year,) planned events, learning opportunities, focus groups or committees, as requested regarding various client experience improvement topics.
  • Provide input into the provision of services within the program. 
  • Participate in a variety of ways to improve health-care delivery, such as review new policies, provide feedback about facility planning and/or participate in client surveys.
  • Work to improve communication between clients, families and staff of Eastern Health.
The successful candidate must be:
  • A person who has had a care experience with the Janeway Children’s Rehabilitation Centre in the past three years and/or the family member of a patient who has received care within the last three years or who is currently having an experience of care within the Janeway Children’s Rehabilitation Centre
  • Aged 15 years or above
  • Comfortable communicating in a group setting and working with others
  • A good listener
  • Able to use their personal experience positively and look beyond your own personal experiences
  • Able to work together with other families and health-care providers
  • Respectful of others and their views
  • Flexible and patient 
  • Able to keep private things private
  • Willing to make a two-year volunteer commitment and participate in and attend volunteer orientation
Apply now!
 
If you feel you meet these criteria and are interested in becoming an advisor with the Children and Women’s Health Program – Children's Health Services, please visit How to Apply – Client and Family Advisors
 
If selected for next recruitment phase, two references, a certificate of conduct and an in-depth interview will be required before advisors are appointed to a council. Completed applications should be forwarded to:
 
Laura McDonald, Volunteer Resources
300 Prince Philip Drive, Room2J610
St. John’s, NL  A1B 3V6
 
Questions?
 
Please contact our Client- and Family-Centred Care (CFCC) Office by telephone at 709-777-6777 or email at client.familyadvisors@easternhealth.ca
 
Related links
 

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Updated Nov 5, 2018