Who is a client and family advisor?
- A person who has received care within the past three years and/or has had multiple past experiences being a client of Eastern Health; and/or
- A family member of a client who has had or is currently having an experience of care with Eastern Health.
What is the role of a client and family advisor?
The role of a client and family advisor is to:
- bring the client and family perspective to the table to facilitate decision-making;
- volunteer his or her time (about one to four hours per month);
- support and encourage others to be involved and/or share information from other client and families of Eastern Health to support improvements in care;
- participate in a variety of ways to improve care, such as new policies, facility planning and client surveys;
- improve communication between clients, families and staff; and to
- attend meetings, planned events, learning opportunities, or focus groups.
Eastern Health intends to establish various Client and Family Advisory Councils throughout the region, and for specific program areas. Therefore, the role of client and family advisors is focused on the Advisory Council for which they are appointed, e.g. Mental Health and Addictions Advisory Council, etc.
What are some examples of the things client and family advisors may participate in?
There are a variety of ways that client and family advisors can help improve care. For example, a client and family advisor may be asked to provide input or help out with short-term projects or activities, such as a review of program pamphlets, signage or assist with survey questions or questionnaires to help us evaluate services.
What are the benefits of volunteering as client and family advisor?
There are many benefits with being a client and family advisor at Eastern Health, it allows a person:
- the opportunity to be part of a meaningful change and to contribute to the provision of excellence in health-care delivery;
- to share and gain knowledge, skills and expertise related to health-care delivery;
- to provide a client and family perspective in approaching challenges and work together in partnership with health-care professionals to develop innovative solutions; and
- to share stories and experiences to enhance and improve the overall client and family care experience in health care.
Are there any special requirements?
Client and family advisors must have had experience receiving care with Eastern Health during the last three years, either as a client or as family member of a client.
Advisors can make a short- or long-term voluntary commitment to serve in a CFCC Advisory Council with partnership and advice that is relevant to and based on client, family member and caregiver experience. Upon acceptance, advisors are required to attend orientation sessions. No special training is required.