Client and family advisors play a valuable role in helping to ensure the best client experience at Eastern Health.
What is a CFCC Advisory Council?
A CFCC Advisory Council gives clients and families a way to be active in improving health care.
Advisory councils consist of volunteer patients, clients, residents and family members who can provide a client and family voice, and who partner with staff and/or physicians to improve experiences of care.
CFCC advisory councils provide a collaborative approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. CFCC Advisory Councils lead to better health outcomes, and greater client and family satisfaction.
CFCC Advisory Councils are one way to practice client- and family-centred care, other ways clients and families can engage with Eastern Health include participating in experience of care surveys or providing feedback to health-care providers or through the Client Relations Office.