• Make sure that staff members have your correct identification information.
• Tell your doctor, nurse or pharmacist about all the symptoms you are experiencing. 
• Find out about your health condition and treatment.
• Learn about and participate in discussions about your treatment options to ensure that they are correct for you.
• Know what medications you take, the side effects and who to notify should you have any questions.
• Inform your health care provider if you’ve had a recent fall at home or in your community.
• Learn about what to expect after your surgery or test before you leave the hospital or clinic.
• Practice good hand hygiene to help prevent the spread of infections (i.e. before eating and after coughing, sneezing or using the washroom).
• Get the annual flu shot as recommended by your health care provider.

Ask us questions about:

• Your medications.
• Your treatment plan and options.
• The test, procedure or surgery you’re having done and how it will affect you.
• If a family member can be present with you.
• The results of your test, procedure or surgery.
• Our names and role in providing your care.
• Our hand hygiene practices.