Emergency requests for personal health records should be faxed to 709-752-4189 from Monday to Friday, 8:00 a.m. to 4:00 p.m. Alternatively, individuals can also call 709-752-3974 and leave a voice mail with their name and contact information. Requests for personal health records via email cannot be accepted during this time.

 

In accordance with the Personal Health Information Act (PHIA) for extenuating circumstances, and in consultation with the Office of the Information and Privacy Commissioner, individuals submitting non-urgent requests for personal health records can expect extended processing times of up to 90 days.