Regional Medicine Program
Client and Family Advisory Council
At Eastern Health, we strive to constantly improve the care our clients receive. Our priority is client- and family-centred care (CFCC) consisting of health care that is respectful, compassionate and focuses on the client and family needs, values and beliefs.
The Regional Medicine Program has a well-established client and family advisory council to guide and to help ensure the best client experience at Eastern Health within the Medicine Program.
“I love being a Client Advisor with Eastern Health! There is nothing more rewarding than volunteering your time, and sharing your experiences, to assist others.” -Client and Family Advisor
We are now recruiting for new members
We are seeking volunteers to become client and family advisors and join our Advisory Council. These individuals will provide a voice that represents all clients and families of clients who have received care within the medicine program. In CFCC, the word client also refers to patient and resident.
Client and family advisors partner with employees and physicians to help improve the quality of care for all clients and family members.
Roles and Responsibilities of Client and Family Advisor with the Regional Medicine Program
- Share knowledge, skills and expertise-based experience in the health-care system, or their experience with a family member.
- Volunteer in partnership with health-care professionals for either short or long-term projects.
- Volunteer time (about 1-4 hours per month)
- Attend regularly scheduled meetings.
Participate, where possible, in other planned events, learning opportunities, focus groups or committees, regarding various client experience improvement topics. - Provide input into the provision of services within the program.
- Participate in a variety of ways to improve health-care delivery, such as review new policies, provide feedback about facility planning and/or participate in client surveys.
- Work to improve communication between clients, families and staff.
The successful candidate must be:
- A person who has had a care experience within the Medicine Program in the past three years and/or the family member of a patient who has received care within the last three years or who is currently having an experience of care within the Medicine Program.
- Comfortable communicating in a group setting and working with others.
- A good listener.
- Able to use their personal experience positively and look beyond personal experiences.
- Able to work together with other families and health-care providers.
- Respectful of others and their views.
- Flexible and patient.
- Committed to maintaining privacy and confidentiality.
- Willing to make a two-year volunteer commitment and participate in and attend volunteer orientation.
Apply now!
If selected for next recruitment phase, two references, a certificate of conduct and an interview will be required before advisors are appointed to a council. Completed applications should be forwarded to:
Michele Hunt, Coordinator, Volunteer Resources
154 LeMarchant Road, St. John’s, NL A1C 5B8
Fax: 709-777-5597
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