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Client and Family Advisory Council

Regional Medicine Program
At Eastern Health, we strive to constantly improve the care our clients receive. Our priority is client- and family-centred care (CFCC) consisting of health care that is respectful, compassionate and focuses on the client and family needs, values and beliefs. 
We’re now recruiting client and family advisors 
To help Eastern Health achieve this level of care, we are seeking volunteers to become client and family advisors. These individuals will provide a voice that represents all clients and families of clients who have received care within the medicine program. In CFCC, the word client also refers to patient and resident.
Client and family advisors partner with employees and physicians to help improve the quality of care for all clients and family members.
  • Have you, or a loved one, received medical services with Eastern Health in the last three years? 
  • Are you willing to share your experiences with us to make a positive impact in the delivery of medical services for other clients at Eastern Health? 
  • Are you looking for a meaningful volunteer opportunity? 
If you've answered yes to ALL questions above, this opportunity may be for you.
Roles and Responsibilities of Client and Family Advisor with the Regional Medicine Program
  • Share knowledge, skills and expertise based experience in the health-care system, or their experience with a family member.
  • Volunteer in partnership with health-care professionals for either short or long-term projects.
  • Volunteer time (about 1-4 hours per month)
  • Attend monthly meetings, planned events, learning opportunities, focus groups or committees, as requested regarding various client experience improvement topics.
  • Provide input into the provision of services within the program. 
  • Participate in a variety of ways to improve health-care delivery, such as review new policies, provide feedback about facility planning and/or participate in client surveys.
  • Work to improve communication between clients, families and staff.

The successful candidate must be…
  • A person who has had a care experience within the Medicine Program in the past three years and/or the family member of a patient who has received care within the last three years or who is currently having an experience of care within the Medicine Program.
  • Comfortable communicating in a group setting and working with others
  • A good listener
  • Able to use their personal experience positively and look beyond your own personal experiences
  • Able to work together with other families and health-care providers
  • Respectful of others and their views
  • Flexible and patient 
  • Able to keep private things private
  • Willing to make a two-year volunteer commitment and participate in and attend volunteer orientation.

Apply now!
If you feel you meet these criteria and are interested in becoming an advisor with the Medicine Program, please visit How to Apply – Client and Family Advisors
If selected for next recruitment phase, two references, a certificate of conduct and an in-depth interview will be required before advisors are appointed to a council. Completed applications should be forwarded to:
Michele Hunt, Coordinator, Volunteer Resources
154 LeMarchant Road, St. John’s, NL  A1C 5B8
Fax: 709-777-5597
We look forward to hearing from you and joining our volunteer team!
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Updated Feb 28, 2018