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Strategic Plan 2017-2020 Healthy People, Healthy Communities
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In order for Eastern Health to continue to improve access, quality and safety, and the health of the population, the organization must be sustainable. As a result, Eastern Health will focus on improving in areas that are costly to the health care system, such as appointment no-shows and payment of overtime hours for employees.

For example, to reduce the number of no-shows that occur, the organization will work to increase public awareness of the importance of canceling appointments when the patient decides it is no longer needed. As well, processes for appointment notifications and reminders will be reviewed and improved to ensure clients are receiving enough information regarding their appointments. The organization will also continually work to reduce costs in a number of selected areas by increasing efficiencies and reducing waste.
The sustainability priority is in line with the Provincial Government’s Strategic Direction: Better Value Through Improvement.
By March 31, 2020 Eastern Health will improve the sustainability of the organization.


Key Performance Indicators

Reduce overall costs by reducing waste and increasing efficiencies throughout the organization
  • Decreased no-shows in selected areas
  • Decreased length of stay for typical acute care inpatients
  • Decreased employee overtime 
  • Increased monetary and/or materials savings in selected areas
Eastern Health will work to achieve each Sustainability objective over all three fiscal years from 2017-2020. An Eastern Health Operational Plan (EHOP) will outline yearly action plans, from 2017-2020, that aim to make progress on each indicator.
The key performance indicators will be monitored across all three years to track progress on the goal and corresponding objectives.


Downloadable Documents:
Strategic Priorities - Summary (PDF)

Updated Jan 18, 2021