Top Left Logo
Mental Health and Addictions Healthy People, Healthy Communities
Skip Navigation Links
For Health Professionals
Contact Us

Spacer Spacer Spacer Spacer
Index      Small Text Medium Text Large Text  

Community Services


In 2017, Eastern Health introduced a number of initiatives designed to increase access to mental health and addictions services, and provide care that is more specific to an individual’s needs. The initiatives were implemented to respond to the growing need for mental health and addictions services by streamlining existing services and introducing new ones throughout the region.

Community Services


Walk-in Services: DoorWays

DoorWays” are a mental health and addictions walk-in service at a number of sites throughout the region. Health-care professionals, including psychologists, nurses, addictions counselors and social workers offer single-session therapy services on a first-come, first-serve basis to those who feel they need to speak to someone right away. 

The walk-in clinics are available in Clarenville, Ferryland, Harbour Grace, Holyrood, Whitbourne, Marystown, and St. John’s. The clinics are available to men, women, and children over the age of 12.

With a single-session walk-in clinic service, there is no triage, no intake process, and no wait list. There is no formal assessment and no formal diagnostic process, just one hour of therapy focused on the clients’ stated needs. Research shows that 45-50 per cent of the people receiving walk in service do not ask for, or require, referral into further services as they report that the one session has been sufficient to assist them in addressing their needs. This, in turn, increases access for others requiring support.

Walk-in Services are available, as follows:

Location: Bonavista Peninsula Health Care Centre
Hours of Operation: Every second Tuesday 8:30 a.m. – 4:30 p.m. 
Phone Number: (709) 468-5317
Harbour Grace 
Location: Taylor Building  
Hours of Operation: First and third Wednesday of each month 8:30 a.m. – 4:30 p.m. 
Phone Number: (709) 945-6512
Location: Community Services Building
Hours of Operation: Third Monday of each month, 9:30 a.m. – 3:30 p.m. 
Phone Number: (709) 759-3370
St. John’s 
Location: Building 532, Pleasantville (Back of building on Roosevelt Ave)
Hours of Operation:  
Mondays 8:30 a.m. – 4:30 p.m.  Last appointment booked at 3:30 p.m. 
Thursdays 11:00 a.m. – 7:00 p.m. Last appointment booked at 6:00 p.m.
Phone Number: (709) 752-4903
Location: Coish Place
Hours of Operation: Every second Tuesday 8:30 a.m. – 4:30 p.m. 
Phone Number: (709) 466-5723
Location: Community Services Building
Hours of Operation: Every second Tuesday 8:30 a.m. – 4:30 p.m. 
Phone Number: (709) 279-7952
Location: Ferryland Health & Community Services Clinic
Hours of Operation: Third Wednesday of each month, from 9:00 a.m. – 4:30 p.m.
Phone Number: (709) 432-2930
Location: Community Services Building
Hours of Operation: Third Thursday of each month, 9:30 a.m. – 3:30 p.m. 
Phone Number: (709) 229-1551
Witless Bay                                                                           
Location: Community Services Building
Hours of Operation: Third Thursday of each month, from 8:30 a.m. – 4:30 p.m. 
Phone Number: (709) 334-3941
Community Services Teams
In March 2017, adult mental health and addictions counselling services on the northeast Avalon were reorganized into four inter-disciplinary teams with a broad professional skill mix, including addictions counselors, nurses, social workers, psychologists, occupational therapists and therapeutic recreation professionals.
These teams are located in the eastern, central and western sections of St. John’s, along with another in Conception Bay South. Services are accessed through Adult Central Intake, and tailored more closely to an individual’s needs and geographical location, using the ‘stepped care’ model of service delivery. Stepped care is an evidence-based approach to care that involves matching individuals to the most appropriate level of care, based on their specific needs. This approach will be implemented in all community services throughout the eastern region.
These urban teams will enable clients to access a range of services from one team.
Locations of Community Services teams:
  • St. John’s East Team:  Terrace Clinic, Major’s Path
  • St. John’s Centre Team:  3 West, St. Clare’s Mercy Hospital (former START space) and LeMarchant House
  • St. John’s West Team:  Community offices, Mount Pearl Square
  • Conception Bay South Team:  Villa Nova Plaza, Manuels  
As part of this reorganization, the services previously offered by the START program (urgent referrals and brief therapy) and Employment Services will now be available through each of the new geographically-based teams.
Access to these services will be facilitated through Adult Central Intake at 709-752-8888.
*Please note that current outpatient psychiatry services are not impacted by these changes, and will continue in their existing locations.
Medically-Supported Care 

In an effort to respond more effectively and safely to the needs of individuals with complex addictions issues, the Recovery Centre in St. John’s has transitioned to a medically-supported service.

Under the new model, individuals admitted to the Centre may now receive medication to help with their withdrawal symptoms/health complications, and will be monitored around the clock by nursing staff. Previously, the Centre operated as a non-medical, social setting detoxification program where those who underwent detox, did so without any medications or medical support. This was not seen as an optimal approach, and often resulted in individuals having to be transferred to the emergency department or discharging themselves early.
The current clinical team includes a nurse practitioner, registered nurses, licensed practical nurses and an addictions counsellor and offers a more comprehensive approach to care by addressing the individual’s physical and mental health needs during their stay.
The new model of care has meant a change in the admission process, whereby admissions are now planned during regular business hours to enable a comprehensive assessment of client needs. Urgent after-hours admissions will be arranged, as necessary.
The Mental Health and Addictions staff recognize that detox is often the first step in an individual’s recovery from addiction - and for that reason, want to provide a service that best supports the withdrawal process, and improve access for those who need it most.
The Recovery Centre is located at Building 532, Pleasantville in St. John’s:  Phone 709-752-4980 to arrange an initial screening.   
Community Services related to the Burin Peninsula 
Gran Bank Mental Health and Addictions Wellness and Resources Drop-In Service
Individuals will have additional access to counselling services, be able to connect with other members of the primary health-care team, and to access information and resources to better manage their mental health and addictions needs.
Hours of Operation: Wednesdays, 9:00 a.m. to 3:30 p.m. 
Location: Dr. S. Beckley Health Centre, Grand Bank
Grand Bank Mental Health and Addictions Supports By Appointment
Please call: 709-832-1602
Marystown Walk-In Mental Health and Addictions Clinics
Increased services include DoorWays single-session counselling, among other services, offered on: 
Hours of Operation: Mondays and Tuesdays, 8:30 a.m. to 3:30 p.m.
Location: Marystown Community Services Building, Marystown
Suicide intervention training (ASIST)
Eastern Health is partnering with Richard’s Legacy Foundation for Survivors of Suicide Loss, Inc. to offer suicide intervention training (ASIST) to health-care professionals and community groups on the Burin Peninsula in
December, February and March.
Terrenceville Primary Health Care
Access to primary health care is enhanced with the hiring of a nurse practitioner at the Terrenceville  to provide service to residents of the area for two days per week.
To learn more, please visit the Burin Peninsula Health-Care Initiative. 


Updated Dec 15, 2017