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Client Relations Office

Client Relations can help if you have feedback with any of the care or services you received from Eastern Health. 

Feedback can be in the form of a compliment, a comment or a complaint
At Eastern Health, we welcome your feedback and we ensure that every concern or complaint is taken seriously. Our office makes every effort to respond to all feedback within two business days.

If you have feedback to share, please take the following steps:

1)     Express your feedback to the person who is providing the services.
2)     If you are not satisfied, ask to speak with the area's manager or supervisor.
3)     If you require further assistance, please contact Client Relations.

You may reach the Client Relations Office by phone, email or mail as described below.

By phone

Call the Client Relations Line at (709) 777-6500 or toll free line at 1-877-444-1399 and leave a detailed message with your feedback, name and contact information. Messages are checked regularly throughout the day.

By email

Please send an email to:

By mail

Or write us at:
Client Relations Office, Eastern Health
Quality, Patient Safety and Risk Management Department
12th Floor Southcott Hall
100 Forest Road
St. John’s, NL A1A 1E5
We make every effort to respond to all messages within two business days.


Updated Jan 6, 2017