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Experience of Care Survey

The Experience of Care survey collects information from patients, clients, residents, and/or family members on their experiences of the services they have received. The survey is a structured way of asking the people we serve how we are doing in areas such as respect, communication, and comfort. 
Measuring client experience is a very important part of client and family-centred care. Conducting Experience of Care surveys is also consistent with the priority of Quality and Safety in our Strategic Plan. Eastern Health uses the information collected to make improvements to services, safety, and the care environment.


Updated Jan 15, 2021