Top Left Logo
For Our Staff Healthy People, Healthy Communities
Skip Navigation Links
For Health Professionals
Contact Us

Spacer Spacer Spacer Spacer
Index      Small Text Medium Text Large Text  

Employee and Family Assistance Program

Employee and Family Assistance ProgramThe Employee and Family Assistance Program (EFAP) is a short-term employee benefit program.

It provides CONFIDENTIAL, professional assessment, referral, and follow-up services to assist employees and their family members experiencing personal problems associated with home and work life.

The goal is to enhance the health and wellness and improve productivity of employees. 

Program Eligibility

The program is available to all employees and immediate family members (spouse or dependant 21 years of age or younger) of employees within limits.

Individuals other than employees are required to utilize their own EFAP if one exists.  

Scope of Services Offered

The EFAP offers assistance in a variety of areas including:

  • Addictions
  • Anger Management
  • Bereavement / Grief
  • Critical Incidents
  • Coping with Illness
  • Family
  • Financial
  • Marital or Relationship
  • Mental Health
  • Parenting
  • Work/Life Balance
  • Workplace Problems

The services provided are short term (maximum of six one-hour counseling sessions).

Employees are encouraged to contact the EFAP as early as possible to enable a more proactive approach to employee wellness and self-care.

How to Access the Program


Some employees will recognize that a problem exists and seek help through the EFAP. Other employees may be encouraged to use the program by their union representative, manager, or co worker. Employees can access the program by contacting their Regional EFAP Coordinator. All calls are confidential.

Management Initiated Referral

 The Management Initiated Referral (MIR) is based on observed, documented behavior that negatively affects an employee’s work performance. Employees are responsible for maintaining job performance at an acceptable level.  When work performance declines the employee’s manager, in consultation with Human Resources, may initiate a MIR to the EFAP. The MIR is a formal Human Resource process and often involves a team approach including Human Resources, the employee’s manager, the employee, the union representative and the EFAP Regional Coordinator. Prior to initiating a MIR, the manager can consult with the EFAP Regional Coordinator.

If an employee accepts an MIR, the EFAP Regional Coordinator will advise the referring manager that the employee did make contact and is accepting of services. No specific information regarding the assessment or referral process will be disclosed without the written, informed consent of the employee.

Program Administration

The EFAP is a service offered through Human Resources and is comprised of two Regional Coordinators.

How the EFAP Works

The EFAP Regional Coordinator provides intake assessment of employee problems, referral to professional helping agencies in the community when necessary, and follow-up services of employees or family members requesting assistance through the EFAP.


The cornerstone and most important element of the Employee and Family Assistance Program is CONFIDENTIALITY. Information cannot be released without informed consent of the employee or where required by provincial or federal legislation.

Contact us

Kathy Taylor-Rogers 
EFAP Regional Coordinator

Telephone: (709) 777-3153 or toll-free 1-844-335-9722 

Contact Kathy if you are located, or belong to the following groups/sites:

  • St. Clare's Mercy Hospital
  • Health Sciences Centre / Cancer Centre / Janeway
  • Children’s Rehabilitation
  • Women’s Health
  • Center for Nursing Studies
  • Burin Peninsula
  • Bonavista Peninsula

Lori Hewitt 
EFAP Regional Coordinator

Telephone: (709) 752-8792 or toll-free 1-844-335-0066
Contact Lori if you are located, or belong to the following groups/sites:
  • All Long Term Care facilities (city)
  • Mental Health / Health and Community Services
  • Administrative Leased Sites
  • Dr. Leonard A. Miller Centre
  • Dr. Walter Templeman Health Care Centre
  • Majors Path Site
  • Mount Pearl Square
  • Rural Avalon
  • Clarenville


Updated Apr 7, 2017