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ACCESS: Reducing Wait Times 

Improving Access to Emergency Care: (3/3)  
Published on Connect Magazine, Fall 2012

Over the last fiscal year, Eastern Health has recognized the benefit of optimizing space and made some changes to emergency departments in the region. The biggest renovation project has been at St. Clare’s Mercy Hospital. These renovations will provide an improved ambulance entrance and more organized clinical care areas, with more spaces available for treatment. Essentially, these renovations will increase capacity in the department and provide more timely access to care. Work is expected to be complete in 2013.

A Work in Progress
Many steps have been taken towards improved access in Emergency, but there is still work to be done.

One of the national measurements that is used to reflect the impact of patients waiting in Emergency is the rate of patients who leave without being seen (LWBS) by the physician or nurse practitioner.

“We are happy to report that this year the rate for LWBS in city hospitals has been reduced by 50 per cent,” says Gail. “There is still much to be done to improve care and satisfaction levels across the region, but we are confident that by
setting goals, measuring our progress, and continuously striving to improve we will ultimately benefit patients seeking emergency care in our region.”  ■

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Updated Sep 17, 2012