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ACCESS: Reducing Wait Times 

Improving Access to Emergency Care: (2/3)  
Published on Connect Magazine, Fall 2012


In December 2011, the new Meditech Emergency Registration and Discharge system went live, which provides more accurate documentation of a patient’s experience in the emergency department. It allows a more detailed record of a patient’s stay (time of arrival, triage, assessment, discharge, etc.) to be recorded in one system.
It is expected that additional human resources will improve wait times, patient safety, quality of care and patient satisfaction
This new system is expected to have a long-term impact on patient wait times by identifying trends in the demand for service and having a better understanding of patient movement through the different stages of care in Emergency.
In addition to this new way of collecting data, the Emergency Program made strides over the last year to adjust human resources to reflect the peak times for service. 
Thanks to the funding provided from the Department of Health and Community Services, we have adjusted and increased physician and nursing hours,” says
Dr. Scott Wilson, Regional Clinical Chief for Emergency Medicine and Performance. “It is expected that additional human resources will improve wait times patient safety, quality of care and patient satisfaction.”


Another way Eastern Health is improving access to emergency services is by improving space. “Using a functional layout and optimal clinical space directly
contributes to the quality and timeliness of a patient’s visit to the emergency department,” says Scott.

“Optimal patient space can provide patients with faster treatment and more privacy.”
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Updated Sep 17, 2012