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Frequently Asked Questions

How can I get an X-ray?

You will have to visit your physician who will determine if this is the best course of action for your condition.  Because doctors have special qualifications to determine if and what type of exam is best suited to your medical needs, an exam can only be requested by a family doctor or specialist.   Before your X-ray can be completed, your physician is required to provide a requisition with the following information:

  • Patient's name, MCP #, date of birth, type of exam being requested and pertinent medical history
  • Physician's name, address and signature
Providing this information will ensure correct patient identification as well as prevent unnecesary radiation exposure.  If your requisition does not contain all required information, you may not be able to receive the examination at the time of your visit.  As per diagnostic imaging policy, this information must be provided by the ordering physician. Neither technologists or clerical staff are qualified to complete a requisition and a repeat visit to your physician may be required to have the request completed.
 
How can I cancel or reschedule my appointment?

The Diagnostic Imaging program is committed to maximizing utilization and the optimal use of resources within the various imaging modalities. Cancelling or rebooking appointments have a significant impact on the provision of these services and related wait times. If you cannot make your appointment, please contact a booking clerk as soon as possible to allow someone else to be scheduled in that time slot.

A patient is permitted to cancel or reschedule an appointment once. If a patient calls a second time to reschedule the same appointment/examination, he/she shall be advised that a new referral is required from his/her physician prior to rescheduling the appointment.


What happens if I forget my appointment or decide not to have the exam?

If a patient fails to show up for an appointment for any reason, a “No Show” letter is sent to the referring physician’s office along with the original referral advising him/her their patient did not show up for the scheduled appointment. Patients should be advised that a new referral is required from his/her physician prior to being given another appointment. If you cannot make your appointment, please contact a  as soon as possible to allow someone else to be scheduled in that time slot.

Should I inform Eastern Health if I have moved?

If your address has changed since your last visit, please inform an Eastern Health registration clerk as soon as possible.  This will help ensure you receive appointment letters or updates to your appointment prior to your appointment date.  It will also help reduce wait times and optimize the provision of diagnostic imaging services.
 
 

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Updated Aug 10, 2016