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COVID-19: Impact to Services and Operations

We, at Eastern Health, would like to reassure our patients, residents and clients that we are doing everything necessary to ensure that our critical services are adequately delivered, and that our employees and physicians are safe as we continue to respond to the COVID-19 outbreak.

COVID-19 Vaccine Clinics
COVID-19 Vaccine Clinics
We are actively offering COVID-19 vaccine clinics. Please visit our vaccination page for the most up-to-date details on who can book an appointment and how, and other information.
As our region moves into Alert Level 2, we are increasing service levels that were slowed or suspended due to the most recent community outbreak of COVID-19.
We are working diligently to increase services while respecting public health orders issued by the provincial Medical Officer of Health. 
In addition to the urgent and emergent services, we are expanding outpatient visits, testing, surgery and procedures. 
Patients are advised that they will be contacted by Eastern Health regarding their appointments/procedures and should only proceed to Eastern Health appointments/procedures that have been confirmed by phone or appointment letter. Postponed appointments will be rescheduled at a future date and patients will be contacted.  
We understand this may be challenging for some patients, but we are balancing the need to continue certain urgent operations with the ability to keep our patients, staff and physicians safe while appropriately responding to COVID-19 health-care demands. We would like to thank patients for their continued support and understanding as we continue to respond to the COVID-19 pandemic.  
Phone Lines
  • COVID-19 Vaccine: Individuals who are unable to book their appointment online, need to cancel or reschedule their appointment or who have any other questions regarding their COVID-19 vaccine appointments may call 1-833-951-3884, seven days a week from 8:00 a.m. to 8:00 p.m. 
  • Hospital appointments, COVID-19 testing appointments and general COVID-19 inquiries: Individuals may call this temporary phone line at 709-752-4500, or toll-free at 1-833-752-4500, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
  • If you have any questions about your health, please contact your health provider directly. 
  • If you feel there has been a change in your health status, please contact your physician or nurse practitioner for an appointment. If you do not have a family doctor or a regular health provider, please call the 811 NL Health Line (811 / TTY 1-888-709-3555) to speak to a registered nurse 24 hours a day, seven days a week about any health issue or concern. 
  • If you are experiencing an emergency, please go the nearest emergency department, or call 911 for an ambulance. 
  • If you are experiencing a mental health crisis, please call 709-737-4668 or toll-free at 1-888-737-4668.
Please see our frequently asked questions on service resumption, waitlists and ‘no shows’ for more general information. 

Preparing for your visit at our facilities

COVID-19 Information & Resources COVID-19 Vaccine Visitation & Support Persons  
Screening & COVID-19 Testing Hospital and Site Entrances Public Health Measures
Hospital Appointments Masks Frequently Asked Questions 

Changes to specific service areas are available by following the links below:

Updated Apr 16, 2021