Eastern Health has contingency plans in place to ensure delivery of mail to its clients, physicians, employees and vendors in the event of a strike at Canada Post.

 

During this labour dispute, Eastern Health will make every effort to deliver payments, reports, notification of appointments and other time-sensitive correspondence as quickly as possible, with minimal interruption in service. However, some delays can be anticipated.

 

Eastern Health has established a call centre at its Mount Pearl Square location: 1-833-752-4637. Individuals who have questions regarding information and/or payments they would normally receive through postal delivery can call the toll-free line for assistance. The call centre will be open from 8:30 a.m. to 4:30 p.m. Monday to Friday.

 

Cheques will continue to be sent through Canada Post. Clients who experience a delay may call 1-833-752-4637 to inquire about the status of their cheque.

 

Clients can also receive funds through an electronic funds transfer directly to their bank account. These forms have been sent out with prior cheques and can be obtained at Eastern Health’s Business Office, Mount Pearl Square location.

 

Patients throughout the province who normally receive prescription medications from Eastern Health through postal delivery will receive their prescriptions via courier. If the patient is not home at time of delivery, a door-knocker will be left including a contact number so that re-delivery can be arranged.

 

Patient reports will be delivered to referring physicians by courier, as per the usual process, with additional drop-offs, as needed. 

 

For appointment notices that are time-sensitive, patients will be contacted directly by phone. All other appointment notices will be sent out through Canada Post as normal.

 

Vendors who wish to set up an electronic fund or those with questions should call their regular contact in the Accounts Payable Division.

 

Eastern Health employees who do not have direct deposit can pick up their pay cheques at their work location.