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Experience of Care Survey

The Experience of Care survey collects information from patients, clients, residents, and/or family members on their experiences of the services they have received. The survey is a structured way of asking the people we serve how we are doing in areas such as respect, communication, and comfort. 
 
Measuring client experience is a very important part of client and family-centred care. Conducting Experience of Care surveys is also consistent with the priority of Quality and Safety in our Strategic Plan.
 
Eastern Health uses the information collected to make improvements to services, safety, and the care environment.
 
Experience of Care Survey 2021

The 2021 Experience of Care Survey for cancer care is continuing. Your feedback is important to us. 

Patients or family members of patients of the Cancer Care Program since April 5, 2021, are encouraged to complete a short, confidential survey. The survey is available online and by phone until the end of April, 2021.

Online
: To complete the survey online, please visit: www.surveymonkey.com/r/cancerprogram
 
Phone: To complete the survey by telephone, please call 709-777-8254 and leave a message with your name, contact information and preferred time to arrange a telephone survey (Monday to Friday, 9:00 a.m. - 4:00 p.m.)  
 
In addition, patients may receive a phone call from a volunteer Eastern Health Client and Family Advisor to offer participation in the survey over the phone and/or to remind of the online survey option. 

If you would like more information or have questions about how to complete the survey or how your privacy is protected, please contact Eastern Health’s Research Department at 709-752-4636.

Thank you in advance for your feedback!
 

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Updated Apr 5, 2021