Eastern Health - 2018-19

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2018-19

Annual Performance Report 2018-2019

On September 26, 2019, Eastern Health held its Annual General Meeting (AGM) showcasing its performance for the fiscal year, 2018-19. While we continue to enhance the services that Eastern Health provides, we are pleased with our many accomplishments and contributions made toward our vision of Healthy People, Healthy Communities.

Watch the AGM Video:

Navigating Together

The 2018-19 fiscal year marked the completion of the second year of Eastern Health’s Strategic Plan 2017-20, Lighting the Way: Navigating Together. At the 2018-19 AGM, presentations were made by Leslie O’Reilly, Chair of the Board of Trustees, and David Diamond, President and CEO.

2018-19 Report on Performance

Eastern Health’s Strategic Plan for 2017-20, outlines five priority areas including Access, Quality and Safety, Population Health, Healthy Workplace and Sustainability and how performance is measured in each area.

Watch the video to see a snapshot of some of the highlights:

The following are highpoints of Eastern Health’s report on performance for the fiscal year 2018-19:

Eastern Health is committed to improving Access, which involves addressing wait times, as well as some of the barriers to patient flow throughout the system.
Chronic Conditions Fewer patients are remaining in the hospital after they no longer need the intensity of services provided in the hospital setting. Since 2014-15, Eastern Health has decreased the number of patients that are not being cared for in the most appropriate setting.
	Mental Health and Addictions Access to community Mental Health and Addictions services is improving with more patients being seen sooner.
Outpatients Child Psychiatry Access to outpatient child psychiatry improved with more patients being seen sooner.
	Ambulatory Care Sensitive Conditions Fewer patients with chronic conditions, such as diabetes and angina, have been admitted to the hospital, which means more patients are being treated effectively in the community.
Quality and Safety is an integral priority for Eastern Health that is consistently woven throughout the organization and all that we do.
Experience of Care Eastern Health is soliciting feedback from clients through our Experience of Care survey and using this feedback to improve the quality of care we provide. 93.3 per cent of respondents reported overall satisfaction with their care and services from the Child Health Clinic.
	Clean Facilities In 2018-19, Experience of Care surveys were administered to the Emergency Department and Child Health Clinic to measure for cleanliness. Both programs received positive responses from clients on questions related to cleanliness.
Hospital standardized mortality ratio Eastern Health has been steadily improving the number of patient deaths and improving care. The national baseline is 100.
Eastern Health is committed to collaborating with community partners and engaging the population in activities and initiatives to improve the health of the population.
Cancer Screening Participation rate in the Newfoundland and Labrador Colon Cancer Screening Program for individuals who are 50-74 years of age and at average risk of colorectal cancer continues to increase.
	Breastfeeding The rate of babies being exclusively breastfed until six months of age has significantly increased since 2014-15.
Eastern Health is committed to increasing employee engagement and improving employee wellness.
Sick Leave Sick leave has decreased 7.4 per cent since 2014-15. Although we are making progress, Eastern Health tends to fluctuate in this area and focus on determining the underlying causes of high sick leave remains a focus for the organization.
	Employee Engagement The AON Hewitt Employee Engagement Survey showed a four per cent increase in the employee engagement rate for the organization.
For Eastern Health to continue to improve access, quality and safety, and the health of the population, the organization must be sustainable.
No Shows Eastern Health has been working diligently to decrease no-shows in selected areas: Ultrasound (City-Adult), Ears, Nose and Throat (ENT, Janeway), Urology (HSC Ambulatory Clinics). The rate of no-shows for these three selected areas decreased.
	Steamplicity® In partnership with Morrison Healthcare, a member of Compass Group Canada, Eastern Health provides Steamplicity®, a food delivery service model for acute care hospitals in St. John’s. Steamplicity® eliminates waste, provides balanced and nutritious meals and enhances the overall quality of service provided to patients, clients and residents.

Please note: This page does not include all indicators in our Annual Performance Report. For a complete update, click on the link above for the Annual Performance Report 2018-19.

Excellence in care

Eastern Health’s core values include respect, integrity, fairness, connectedness, and excellence. These values provide meaning and direction for everything we set out to accomplish. Eastern Health thanks its thousands of dedicated, quality-driven employees, physicians and volunteers for caring tirelessly for its patients, clients and residents.

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Updated Sep 30, 2020

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