Annual Performance Report 2016-2017

On September 27, 2017, Eastern Health held its Annual General Meeting showcasing its performance for the fiscal year, 2016-17. While some challenges remain, Eastern Health is very pleased with its many accomplishments and contributions made toward the organization’s vision of Healthy People, Healthy Communities.

Together We Can

The 2016-17 fiscal year marked the completion of the third and final year of Eastern Health’s Strategic Plan 2014-17, Together We Can. During the AGM, presentations were made by Leslie O’Reilly, Chair of the Board of Trustees, and David Diamond, President and CEO.

• Speaking notes – Emcee, Leslie O’Reilly, Chair of Eastern Health’s Board of Trustees (PDF);
• Speaking notes – Eastern Health President and CEO, David Diamond (PDF);
• Annual Performance Report 2016-17 (PDF, print-friendly). 

2016-17 Highlights and Accomplishments

Quality and Safety, Access, Sustainability and Population Health were the four strategic priority areas against which Eastern Health measured its performance. The following are highpoints of Eastern Health’s report on performance for the fiscal year 2016-17:

Quality and Safety:
Eastern Health has:

• increased the rate of hand hygiene compliance from 60.3 per cent in 2015-16 to 70.5 per cent in 2016-17, achieving up to 80 per cent compliance within the last quarter of the year (January to March 2017); and
• developed its Business Continuity Management Plan across all program areas. The plan guides Eastern Health to be well-prepared and ensure the provision of programs and services during all circumstances, including during times of emergency.

Access:
Eastern Health has met the emergency department (ER) Wait Time to Physician Initial Assessment benchmark, which is for 90 per cent of emergency department patients to have a physician or nurse practitioner initial assessment within three hours of arrival. In 2015-16, 87.4 per cent met this benchmark, which increased to 91.1 percent in 2016-17.

Sustainability:
Eastern Health has:

• decreased sick leave hours per Benefit Full Time Equivalent from 151.5 in the 2015-16 fiscal year to 147.83 in 2016-17;
• began evaluating its Healthy Workplace Plan; and
• developed action plans and a roadmap to address areas of concern identified in the organization’s employee engagement survey from 2015.

Population Health:
Eastern Health has:

• evaluated its:
  • chronic disease management program, Improving Health: My Way. The evaluation demonstrated a participant retention/completion rate of 68 per cent (662 participants out of 967 completed the program), which is comparable to the 70 per cent retention/completion rates of other countries using the same program; and
  • public awareness campaign, Veggies & Fruit, which indicated a reach of over 100,000 on Facebook; 18,590 Twitter impressions; and 506 webpage views through its blog, Storyline; and
• implemented its new health status reporting structure. The Health Status Report provides valuable information about the health and well-being of the population in the Eastern Health region, such as population data, determinants of health, behaviours that influence health, injury and hospitalization, life expectancy, mortality rates, and more.

Eastern Health’s core values include respect, integrity, fairness, connectedness, and excellence. These values provide meaning and direction for everything we set out to accomplish. Eastern Health thanks its thousands of dedicated, quality-driven employees, physicians and volunteers for caring tirelessly for its patients, clients and residents.