Statement of Rights and Responsibilities for Clients, Patients and Residents of Eastern Health

As our clients, patients and residents you have the right to:

• Be cared for in a safe environment;
• Receive the best care that our available resources can provide;
• Receive information and ask questions;
• Discuss options for care in terms and language that you can understand;
• Know the names and roles of those involved in your care and be informed when a student or trainee is participating in your care;
• Refuse care from any health care provider;
• Receive sensitive care that respects diversity including age, gender identity, race, sexual orientation, physical and  mental ability, health status, life style, faith group affiliation, education, income and housing status, immigration or refugee status, marital and parental status, and degree of geographic isolation, as well as ethnicity, language and culture;
• Have your personal health information protected and treated appropriately;
• Express concerns to your health care provider without fear of affecting your care;
• Be informed about and assisted to access the complaints process for Eastern Health;
• Provide or prepare an Advance Health Care Directive and identify a substitute decision maker;
• Choose whether to participate in research projects;
• Be informed if unexpected and serious events occur as a result of care;
• Be informed of any financial costs to you. 

• Respect the rights, safety and privacy of others;
• Treat others with respect, dignity, and courtesy;
• Respect diversity within our health care professionals, staff and clients;
• Provide accurate information;
• Identify your needs and bring concerns to staff;
• Ask questions if the information given is unclear;
• Actively participate in your care and discharge planning;
• Cooperate with using the health services best matched to meet your needs;
• Consider carefully the consequences of consenting to or refusing treatment;
• Honour any uninsured financial obligations;
• Keep appointments, or notify in advance if unable to do so.

• Statement of Rights and Responsibilities, Brochure (PDF)
• Questions? Please view our FAQs section