Eastern Health - Contact Us

Did You Know?

Foundational Statements

Organizational Structure

Strategic Plan 2020-2023

Annual General Meeting 2019-20

Disclaimer and Privacy Statement

Site Map

Need maps and directions to one of our sites?

Please visit our Facility Map or Listing of Facilities.

Looking for telephone numbers?

Please visit our Online Phone Directory, Appointments Phone Lines or visit our Programs and Services pages.

Looking to confirm or cancel appointments?

The number for central bookings is 709-777-6440. If you are looking for X-ray bookings, the number is 709-777-9729.

If you are unable to make your appointment, or are sure your appointment is no longer necessary, please call the number listed in your appointment letter, as soon as possible. In order to offer the appointment to someone else, clinics need at least 48 hours’ notice. Learn more about 'No Shows' and Eastern Health's automated notification system (ANS).

Compliments, concerns or comments about patient, client or resident care?

Please contact Client Relations at 709-777-6500 or toll free 1-877-444-1399 or email client.relations@easternhealth.ca.

Looking for your health records?

In light of ongoing operational requirements related to the COVID-19 pandemic, we ask that only urgent requests for personal health records be submitted at this time. Please note:

Emergency requests for personal health records should be faxed to (709) 752-4186 or (709) 752-4189, Monday to Friday from 8:00 a.m. to 4:00 p.m. Alternatively, individuals can also call (709) 752-3974 and leave a voice mail with their name and contact information.
Requests for personal health records via email cannot be accepted during this time.
In accordance with the Personal Health Information Act (PHIA) for extenuating circumstances, and in consultation with the Office of the Information and Privacy Commissioner, individuals submitting non-urgent requests for personal health records can expect extended processing times of up to 90 days.

For more information, please see the Information Security and Privacy Office page.

Fee Schedule for Disclosure of Personal Health Information (PDF)

Do you need a Record of Visit (ROV) for income tax purposes?

A Record of Visit (RoV) history provides information for income tax purposes. It includes visits to all Eastern Health facilities captured using electronic registration. By default, Eastern Health will only provide the date(s) associated with visit(s) for the last calendar year. For the date(s) associated with visit(s) for a clinic/facility not operated by Eastern Health, you will need to contact the specific clinic/facility to learn what they require.

Please complete the following Ch-1511 RoV for Income Tax Purposes form (PDF), and submit it as specified within the form.

If you have questions, please call:

Bonavista - Clarenville area: 709-466-3411
Burin Peninsula area: 709-891-3452
Rural Avalon: 709-945-5278
Other Eastern Health regions: 709-752-3974

Looking for the Consent for release of Medical Information (ROI) form?

Medical Information form (ROI) (Fillable PDF).

Looking for your immunization record?

Request a copy of your immunization record by calling the Public Health office at 709-752-4894.

Looking to pay a bill?

You can pay your hospital and ambulance bills online, by person or by mail. Please visit our Paying Bills section or phone 709-777-1480.

Looking for our Privacy Office or trying to make an information request?

Contact the Access and Privacy Office, or click here to learn more about Your Privacy Rights at EH.

Looking for assistance in a language other than English?

Eastern Health offers interpretation services for patients, residents, clients or substitute decision makers who feel more comfortable using a language other than English to speak with their health-care provider.

The Bilingual Services Office facilitates communication between English-speaking health-care providers and French-speaking patients. For more information, please contact our Bilingual Services Office at 709-777-7763. La Régie de santé de l’Est offre aux patients francophones des services et un soutien bilingues par le biais du Bureau de services bilingues. Vous pouvez nous rejoindre en composant le 709-777-7763.

Eastern Health has an agreement with RIO Network, an on-demand service provider that offers immediate phone and video interpretation services, 24 hrs., seven days a week, in over 170 languages. Interpretation services are available at any touch point throughout Eastern Health.

NLAD Interpreting Services provides Eastern Health with visual language interpretation, including 24-hour hospital emergency services. These services are coordinated by the respective service area where the patient presents.

Want to get involved with EH?

Careers

Visit our Careers section.

If you are experiencing issues with eRecruit, EH’s online job site, please email employment@easternhealth.ca or call 777-7777, Ext. 5-2.

Donations/Foundations

Volunteering

Volunteer Resources

General Inquiries

Switchboards
Health Sciences Centre Switchboard-709-777-6300
Admitting/Registration Clerk 709-777-5431
Frequently Called Numbers
Community Emergency Services
Media Inquiries
Top-10 most Frequently Asked Questions

Health and Emergency Services

Health information and advice for adults and pediatrics: 811
Mental Health Crisis Line (24 hr) and Mobile Crisis Response Team: 709-737-4668 or 1-888-737-4668
Opioid Treatment Clinic (Methadone): 709-752-4478
Psychiatric Assessment Unit (24 hr), St. John’s: 709-777-3021
Poison Information Centre: 811

Services

Programs and Services

Administration

Eastern Health
Office of the President and Chief Executive Officer: Executive Office - Level I - Room 1345
Health Sciences Centre, Prince Philip Drive
St. John's, NL A1B 3V6

Website and social media

Feedback about the website? For general inquiries or to report an error, please contact our website communications office at webmaster@easternhealth.ca.

Did you know that EH is on social media? Connect with us!

Please Note: EH cannot provide personal health advice or make appointments over the Internet. Please consult your own physician for advice, appointments and referrals.

Provincial Government Contacts

Newfoundland and Labrador HEALTHLINE:

Health information and advice for adults and pediatrics

CALL 811 toll free, or for the hearing-impaired, TTY: 1-888-709-3555.
http://yourhealthline.ca

Updated Mar 3, 2021

For Health Professionals

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