Eastern Health - Annual General Meeting 2019-20

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Annual General Meeting 2019-20

Annual Performance Report 2019-2020

On September 30, 2020, Eastern Health held its Annual General Meeting (AGM) showcasing its performance during the 2019-20 fiscal year. Presentations were made by Leslie O’Reilly, Chair of the Board of Trustees, and David Diamond, President and CEO.

The 2019-20 Annual Performance Report outlines the progress made during the third and final year of Eastern Health’s Strategic Plan 2017-20, Lighting the Way: Navigating Together. The results highlighted in this report demonstrate the tremendous progress that Eastern Health has made towards achieving the goals and objectives within its five priority areas: Access, Quality and Safety, Population Health, Healthy Workplace, and Sustainability.

Annual Performance Report 2019-20 (PDF, print-friendly)

We invite you to watch below our Virtual Annual General Meeting:

The following are highlights of Eastern Health’s report on performance for the fiscal year 2019-20:

Eastern Health is committed to improving Access, which involves addressing wait times, as well as barriers to patient flow throughout the health-care system.
Mental Health and Addictions Access to community mental health and addictions services have improved with more patients being seen sooner.
	Outpatient Child Psychiatry Access to outpatient child psychiatry has improved with more patients being seen sooner.
Ambulatory Care Sensitive Conditions Fewer patients with chronic conditions, such as diabetes and angina, have been admitted to the hospital, which means more patients are being treated effectively in the community.
Quality and Safety is an integral priority for Eastern Health that is consistently woven throughout the organization and all that we do.
Client Experience Eastern Health is soliciting feedback from clients through our client experience survey and using this feedback to improve the quality of care we provide. 96.7 per cent of respondents reported overall satisfaction with their care and services from Primary Health Care clinics.
	Clean Facilities In 2019-20, client experience surveys were administered to Primary Health Care clients and families of Long-Term Care residents. Both programs received positive responses on questions related to the cleanliness of Eastern Health facilities.
Hospital Standardized Mortality Ratio Eastern Health has been steadily reducing the number of patient deaths and improving care. The national baseline is 97.
	Medication Reconciliation Compliance Medication reconciliation is a process that helps to ensure that accurate and complete medication information is shared between health-care providers. Medication reconciliation compliance rates have improved.
Employee Injuries Eastern Health has focused on preventing injuries in the areas of greatest risk for our staff, including manual material handling, client/patient/resident aggression, slips and falls, and patient/resident handling. In 2019-20, fewer employees were injured in the workplace.
Eastern Health is committed to collaborating with community partners and engaging the population in activities and initiatives to improve the health of the population.
Breastfeeding Duration The rate of babies being exclusively breastfed until six months of age has increased.
	Organ Donation Of the total number of patients in the province who were referred and eligible for organ donation, 85.7 per cent of their substitute decision makers consented to organ donation.
Eastern Health is committed to increasing employee engagement and improving employee health and wellness.
Sick Leave Employee sick leave usage has decreased 8.9 per cent since 2014-15.
For Eastern Health to continue to improve access, quality and safety, and the health of the population, the organization must be sustainable.
	Steamplicity® In partnership with Morrison Healthcare, a member of Compass Group Canada, Eastern Health provides Steamplicity®, a food delivery service model for acute care hospitals in St. John’s. Steamplicity® eliminates waste, provides balanced and nutritious meals and enhances the overall quality of service provided to patients, clients and residents.

Please note: This page does not include all indicators in our Annual Performance Report. For a complete update, click on the link above for the Annual Performance Report 2019-20.

Eastern Health thanks its thousands of compassionate and dedicated employees, physicians and volunteers who work tirelessly to provide high quality care and services to its patients, clients and residents. In 2020, our workforce demonstrated exceptional professionalism and resilience as they adapted and pulled together to safely provide services during the unprecedented COVID-19 public health emergency. Together, with their ingenuity, willingness to find quick solutions and ability to think “outside the box,” they are coming up with new, innovative ways to offer services to those who need it most.

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Updated Oct 7, 2020

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